Shipping Policy

Welcome to our online store!  To ensure a smooth shipping experience, please review our Shipping Policy, which outlines key information regarding product preparation time, shipping times, and delivery requirements.

1. Order Processing and Preparation

Once your order is placed, we begin processing it immediately. This includes order confirmation, quality checks, and packaging.

Order preparation typically takes 2-3 business days. During high-volume periods or holidays, preparation time may extend to 3-5 business days.

2. Shipping Methods and Delivery Times

We prefer to offer free Standard Shipping on all orders, such as DHL eCommerce,FedEx Economy,UPS Ground,UPS Standard,TNT Economy Express,

local post service. It usually take 7-15 business days to arrive.If the customer has specific requirements for the logistics method, we will charge an

extra fee according to the specific logistics method.

3. Customs, Duties, and Taxes

All international shipments may be subject to customs fees, import duties, and taxes. These charges are determined by your country's customs authority and are the responsibility of the customer.

We cannot predict or control customs fees, and customers should contact their local customs office for further information regarding these charges.

If your shipment incurs customs fees, you are responsible for paying them upon receipt.

4. Delivery and Signature Requirements

We ship to the address provided during checkout. Please ensure your address is correct to avoid delivery delays or additional charges.

Some deliveries may require a signature upon receipt. If you are unavailable to sign for your package, please make arrangements with the courier or arrange for a trusted person to sign on your behalf.

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, you will be responsible for additional shipping charges.

5. Lost or Delayed Shipments

While we strive to ensure timely delivery, unforeseen circumstances such as weather, customs delays, or carrier issues can affect delivery times.

If you believe your shipment is lost or significantly delayed, please contact our customer service team with your order and tracking numbers. We will investigate and work with the carrier to resolve the issue.

6. Return and Refund Policy

For information about returns and refunds, please refer to our Return and Refund Policy on our website.

If you need to return an item due to shipping damage, please contact us immediately with photos and a description of the damage.

If you have any questions about our Shipping Policy, please contact our customer service team for assistance.